Refunds and cancellations

We want all customers to be happy and benefit from attending our events, advertising or sponsoring. Our delegate feedback forms show that the vast majority – usually 100% – of delegates are “happy” or “very happy” they attended our conferences.

If you are unhappy with any Corporate Jet Investor product please let us know and we will go out of our way to solve the problem or make it up to you.

Because we use card processing we need to publish an official cancellation policy, which is as follows:

All bookings for the event are considered binding on receipt of the booking form but you may cancel within seven days of the booking for a full refund. Cancellations must be received in writing (letter or email) one week before an event takes place. Any cancellation before this date will receive a full refund. Cancellations made later than one week before an event are liable for the full conference.

If you are unable to attend the event, a substitute (such as a colleague) can, of course, attend in your place at no extra charge.

We value your business and will try and be as flexible as possible. We realise that business trips and emergencies happen and we will always work with you to be fair.

If you have any questions or comments please email one of us and we will get back to you as soon as possible.

Louisa Whyte
[email protected]

Alasdair Whyte
[email protected]