Vice Media head blasts NetJets on Twitter
Shane Smith, the co-founder and CEO of Canada-based Vice Media, has tweeted Warren Buffett to say that NetJets should be “shut down” after the “terrible level of service” he received when flying on a NetJets-owned private jet with his family.
@WarrenBuffett your company @NetJets should be shut down such is the terrible level of service and lies instead of customer service.
— shane smith (@shanesmith30) November 3, 2014
NetJets, a provider of fractional jet ownership, has been a wholly-owned subsidiary of Buffett’s Berkshire Hathaway since 1998.
Smith – who has over 110,000 followers on Twitter – also replied to a number of people that tweeted him, describing the company as “garbage,” “criminal” and “scandalous.”
A NetJets spokesperson said: “While we don’t discuss any of our customers, we pride ourselves on the standard of service we deliver at NetJets. We do our utmost to live up to, and beyond, our owners expectations. We take all comments seriously and are in conversation with the customer to rectify the situation.”
NetJets is the biggest buyer of business jets in the world, with a fleet of over 650 aircraft. It has bases in the US and Europe and earlier this year, it received an Air Operator’s Certificate (AOC) from the Civil Aviation Authority of China.
