New regional support office in Brazil
Bombardier strengthens service and support in Latin America
Bombardier Aerospace has announced
that it will be opening its first regional support office (RSO) in Latin America for its customers by the end of the year.
This full-scale RSO will be located in São
alongside Bombardier’s already-established parts depot and authorised service
facility, OceanAir Táxi Aéreo. The new facility is part of Bombardier’s global
plan to provide international customers with access to regional support
services in their own time zones and languages.
“In order to compete
globally, you must be prepared to commit and deliver locally,” said Andy
Nureddin, vice president, Customer Services and Support, Bombardier Business
“With this new RSO, we will
be able to resolve customer issues more quickly, mitigate risks before they
become issues and further improve support to our growing customer base in the region.”
The new RSO will bolster
Bombardier’s support in Latin America in light
of existing and anticipated regional growth. It will be staffed with Bombardier
Business Aircraft employees, including an RSO manager, a field service
representative (FSR) and a customer service account manager (CSAM). A customer
liaison pilot and additional FSRs will be added to the RSO staff later in 2012.
aircraft fleet in Latin America consists of more than 475 Learjet, Challenger
and Global aircraft, 180 of which are in South America, with a significant
proportion based in Brazil.
“The support needs of the
Latin American market are evolving as business aviation is experiencing
sustained growth in the region,” said Fabio Rebello, regional vice president, Sales,
Latin America, Bombardier Business Aircraft.
“This new RSO is a timely and critically important addition to the overall
support structure for our current and future customers in Latin