London Biggin Hill upgrades its handling services

Biggin Hill Airport team

London Biggin Hill has invested in major upgrades to its Biggin Hill Handling service.

Two new FBO senior staff appointments, a complete refurbishment of the passenger terminal and the introduction of the FBO One aircraft handling system have simultaneously become ‘live’ this month at London Biggin Hill Airport.

Sally Powell has been appointed to the new key role of FBO manager. She joins Biggin Hill after seven years as executive assistant and HR Advisor to the airport’s managing director. In earlier years, Sally was a cabin purser for a Gatwick-based airline.

In her new role, Sally will head the FBO team and will be responsible for all aspects of the day-to-day management of the unit and customer service performance. She will report to Robert Walters, business development director.

Kevin Berry has been appointed as deputy FBO manager, reporting to Sally Powell. Kevin’s aviation experience includes both serving as a British Airways cabin services director and in Customer Service training. He joins the Biggin Hill Handling team from front-line FBO duties elsewhere.

Refurbishment of the FBO terminal at Biggin Hill has been planned and executed by a small team of specialists working under the supervision of Robert Walters.

“Early responses from both flight crew and passengers to our FBO upgrading programme have been most encouraging.”

Robert Walters said: “Early responses from both flight crew and passengers to our FBO upgrading programme have been most encouraging. Sally and her team will be especially proud to be able to continue to build on our reputation on delivering the highest standards of customer service.”