Hawker Beechcraft to form GET
Hawker Beechcraft Global Customer Support to form Global Experience Team (GET)
Hawker Beechcraft Global Customer Support
(GCS) has announced it is augmenting its existing service and support resources
with the addition of new dedicated air and ground mobile support vehicles. The
company is leveraging its highly knowledgeable team of expert technicians,
field support and management personnel to form a Global Experience Team (GET) that is focused on enhancing Hawker
Beechcraft customers’ ownership and operating experience. The GCS organization
recently unveiled the initiative at a reception for pilots and maintenance
personnel during Super Bowl XLV at Dallas Love Field.
The ground support vehicles are capable of
performing AOG support and unscheduled maintenance with the ability to remove
aircraft engines as large as those found on the Hawker 4000, while the GET support aircraft can be dispatched at
a moments notice for AOG situations. Initially, the vehicles will be deployed
to supplement HBC’s existing mobile support units operating throughout the United States.
The company will be expanding this service in other regions of the world as its
international presence continues to grow.
The Global Experience Team initiative will incorporate all areas of
the Global Customer Support network, including Hawker Beechcraft Services
(HBS), SupportPLUS cost predictability programs, Technical Support, and Hawker
Beechcraft Parts & Distribution.