Gulfstream expands Farnborough Customer Support Centre


G700 aircraft

*Gulfstream is adding mechanical systems and avionics and cabin communications experts to its London Farnborough call-centre team.

*Customer support centre is already open 24 hours a day, every day.

* The US manufacturer opened the purpose built centre at Farnborough Airport in 2020.

Full press release

Savannah, Ga., May 22, 2022 – Gulfstream Aerospace Corp. today announced it has expanded the Gulfstream Customer Support 24/7 Technical Operations Contact Center to its Farnborough Service Center in the U.K., the first such expansion in Europe.

“The Gulfstream fleet in Europe has grown by more than 30% in the past 10 years and continues to grow,” said Derek Zimmerman, president, Gulfstream Customer Support. “We are growing our Customer Support operations to include facilities and services in the U.S. and Europe to ensure our customers have the resources they need when and where they need them.”

Gulfstream’s Technical Operations Contact Center expansion in Farnborough includes new dedicated mechanical systems specialists supporting the growing fleet. Avionics and cabin communications experts are also being added to the Farnborough call-center team.

“The investments we continue to make in facilities, people and services are designed to support both our current fleet and the future growth we expect to see in coming years,” said Zimmerman.

The Gulfstream Farnborough Service Center opened in 2020 and is one of Gulfstream’s newest and most modern facilities. The 225,000-square-foot/20,903-square-meter facility can easily accommodate up to 13 Gulfstream G650ER or Gulfstream G700 aircraft. To support its sustainability strategy, Gulfstream implemented a number of innovations including rainwater harvesting, radiant heating systems in the purpose-built hangar, intelligent lighting controls and heat recovery systems.

Gulfstream Customer Support’s European and U.K. network includes 26 Gulfstream FAST – Field and Airborne Support Teams – members. Gulfstream has also assigned a new field service representative in Spain, based in Madrid, to support the company’s growing presence and fleet in the region.

Gulfstream customers also have access to Jet Aviation facilities in Vienna and Geneva, Zurich and Basel, Switzerland, as well as to Altenrhein Aviation, Gulfstream’s authorized warranty provider in Switzerland and Germany.

Gulfstream maintains a worldwide spare parts inventory of more than $1 billion with nearly $80 million positioned in Europe and the U.K.