Cessna opens Valencia service centre
Cessna Aircraft has celebrated the grand opening of its new regional Citation service centre in Valencia, Spain.
The new facility is located at Valencia Airport in eastern Spain, convenient for Citation customers across Western Europe and North Africa. The centre offers comprehensive repair, completion, fulfillment, maintenance and customisation services.
Cessna now operates three factory-owned Citation service centres in Europe, in Valencia, Spain, in Paris, France and Prague, in the Czech Republic.
Joe Hepburn, Cessna’s senior vice president, customer service, said: “Cessna has long provided extensive customer support to our European customers, but the rapid growth of the region’s Citation fleet to more than 1,000 aircraft prompted us to step up our support network. The new Citation service centre at Valencia has been developed in close cooperation with our customers and is a showcase for Cessna’s latest service standards and innovations.”
The facility will provide around-the-clock customer support services as well as scheduled maintenance, with capabilities including hydraulic and battery services, parts support and avionics modifications.
Cessna operates a total of 12 factory-owned Citation service centers across Europe, the United States and Singapore. Cessna also operates 22 mobile service units in the United States, Canada and Europe. The company provides further field support through Cessna’s AOG Go Teams, Air Response Team, HomeService and Temporary Personnel Support.
“Cessna is committed to delivering exceptional end-to-end customer service worldwide,” says Hepburn. “In March, we expanded our global network of independent authorised Citation service facilities with the addition of CFIC in Beijing, China, and are working towards establishing Shanghai Hawker Pacific as another member of the same network. In July, we partnered with our sister company Bell Helicopter in opening a Citation service centre in Singapore, and today we are celebrating the opening of our third Citation service centre in Europe. We are investing not only in facilities but also in the training and development of our talented team of service professionals, ensuring the Citation ownership experience continues to be unsurpassed.”
Photogrpah: Joe Hepburn, Cessna senior vice president, customer service at the opening ceremony