Bombardier expands support to business aircraft operators in USA


Company launches seven mobile response vehicles and opens three regional support offices in the United States.

                              Bombardier mobile response
Bombardier Aerospace announced two additions to its customer services network for business aircraft operators in the United States. The company will deploy dedicated mobile response parties (MRP) to seven regions. Each MRP will be staffed by a crew of two, an avionics and a maintenance technician, and equipped with a customised truck carrying tooling to perform scheduled and unscheduled maintenance at an operator’s location.

Bombardier is also opening three regional support offices (RSO), all co-located with wholly owned business aircraft service centres in Tucson, Arizona, Hartford, Connecticut and Fort Lauderdale, Florida.

“We continue to grow the number of Bombardier Customer Services team members based at facilities closer to operators’ home bases, all in an effort to build local roots,” said Éric Martel, president, Bombardier Customer Services & Specialized and Amphibious Aircraft. “Our offices and Mobile Response Party teams will bring new support capabilities to the U.S. and will add even more flexibility to our existing network. The teams are dedicated to ensuring each operator enjoys the highest reliability and efficiency from their Bombardier aircraft.”

Bombardier’s MRPs are pre-positioned to the areas of Van Nuys (CA), Seattle (WA), Denver (CO), Chicago (IL), Atlanta (GA), Hartford (CT) and Fort Lauderdale (FL).

Each MRP crew’s dedicated truck features diagnostics equipment supporting all families of Bombardier business aircraft, as well as a wide array of equipment to perform a variety of unscheduled or scheduled maintenance tasks.

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