New certificates for Textron US company owned service centers
Textron Aviation has gained new certificates allowing each US company-owned service center to support the Beechcraft, Cessna and Hawker brands.
“We are committed to fostering relationships with our customers that continue well beyond the initial aircraft purchase.”
Brad Thress, senior vice president, Customer Service said: “We are committed to fostering relationships with our customers that continue well beyond the initial aircraft purchase. We recognize that investing in and expanding our service capabilities to ensure Beechcraft, Cessna and Hawker customers have convenient access to high quality, factory-direct expertise is paramount to their satisfaction.”
“All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing us to deliver on our service commitments across our brands,” Thress added.
Textron Aviation has expanded its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. The company also recently placed a third dedicated support aircraft in service, the first in Europe to support maintenance events by transporting technicians and parts to the customer’s location.
“From growing our team of highly-trained technicians, to making our company-owned service centers capable of servicing all of our brands, we’re focused on how best to reach our broad base of customers and be their go-to source for aircraft support,” Thress said. “We’ll continue to listen to their feedback and expand our solutions in ways that keep our customers flying.”