Gulfstream adds customer support resources in Europe and Asia

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by Terry Spruce
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Derek Zimmerman

Savannah, Georgia, February 7, 2019 — Gulfstream Aerospace has announced it has made significant enhancements to its customer support resources in Europe and Asia, including the addition of hangar space for maintenance at Europe’s busiest business-aviation airport, Paris-Le Bourget.

At Le Bourget, Gulfstream has established access to and usage of an on-site hangar (H2). This customer resource supplements the Field and Airborne Support Teams (FAST) unit Gulfstream made available to operators at Le Bourget in 2017.

“Our ability to work in a hangar at Le Bourget will protect a customer’s aircraft from the elements and create an efficient working environment with room for tooling and equipment,” said Derek Zimmerman, president, Gulfstream Customer Support. “This added resource will help reduce downtime and facilitate a quicker return to service for Gulfstream aircraft in Paris.”

Gulfstream’s presence at Le Bourget includes up to three FAST technicians, who have the use of 16,500 square feet/1,533 square meters of hangar space. The European Aviation Safety Agency-trained technicians, who specialise in assisting operators in aircraft-on-ground situations, work under and are managed by Gulfstream’s company-owned service centre at London Luton Airport.

According to PrivateFly, Le Bourget was Europe’s busiest airport for business aviation in 2018, with approximately 54,000 aircraft movements.

Gulfstream has also:

  • Appointed Ernest Tai and Clarke Mouncher managing directors of customer support for Asia and Europe, the Middle East, Africa, respectively. Based in Hong Kong and the London area, these industry veterans engage with in-region customers and coordinate with Gulfstream and sister companies Jet Aviation and Hawker Pacific to provide support.
  • Added capabilities at Gulfstream Beijing. The site’s technicians recently earned Civil Aviation Administration of China approval for 96-month inspections for the Gulfstream G550 and Gulfstream G450; 72-month inspections for the Gulfstream G280; and 144-month inspections for the Gulfstream G200.
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