Satcom Direct (SD) launches webinar series to support customer knowledge in rapidly changing sector


Satcom Direct

Melbourne, FL.- 15 April 2020 – Satcom Direct (SD), the business aviation solutions provider, is launching a new webinar series to ensure customers remain continually informed and updated about SD products, services and partner relationships. Grouped by product category, the inaugural webinars will explain the latest SD updates and product enhancements by delivering content created in direct response to customer queries and information requests.

The agendas incorporate themes that are relevant and essential for effective management of flight operations and aim to improve customer understanding of the extensive SD Xperience portfolio. Each webinar will also detail how to maximize new and existing products in dynamic, unpredictable operating environments to effectively manage evolving situations.

The first four workshops are scheduled as follows: 21 April, 13:00 UTC – SD Connectivity: detailing network and service updates along with SD partner information. 05 May, 13:00 UTC – SD Hardware: updates on router, modem and antenna products and how best to select and optimize them. 19 May, 13:00 UTC – FlightDeck Freedom: latest on datalink services supporting mandatory requirements for the flight deck. 02 June, 13:00 UTC – SD PostFlight and SD Pro: updates on platform functionality and optional third party integration.

The one-hour webinars will be delivered online to registered SD clients by an SD subject matter expert. Materials will be conveyed through presentations, graphics and interactive tools and are designed to stimulate participation and discussion, whilst allowing customers to address individual needs and queries. For customers unable to participate, the webinars will be available for review through the SD Learning Management System (LMS) portal after each workshop.

The webinars have been initiated in response to the restrictions on meetings, events and travel due to the COVID-19 pandemic. “While we can’t meet face to face, the webinars are the perfect platform to provide our customers across the globe with enhanced knowledge of our products,” said SD President of Business Aviation, Chris Moore. “Our business is based on the premise of keeping people connected. Industry education, certified training and award-winning customer service sit at the core of our service philosophy. The webinars are an extension of this, and while inspired by our current operating environment, we anticipate that the webinar series will continue in the future. The speed of development in this sector is rapid and the webinars will make sharing the latest data and knowledge even more convenient,” concludes Moore.