Product support plays key role in EIS of G650 and G280

Gulfstream Product Support has established the infrastructure necessary to assist operators of its two new revolutionary aircraft, the Gulfstream G650 and the G280.

For the past five years, the Product Support organisation has worked hand-in-hand with the aircraft’s design, manufacturing and flight-test teams to ensure a smooth entry-into-service (EIS) for the business jets.

“Product Support has been integral in the design and development teams for both aircraft from day one,” said Mark Burns, president, Gulfstream Product Support. “The team provided valuable input that translated into additional customer-focused features on the aircraft such as more interior access points for maintenance and easier parts removal and installation. We also increased inspection intervals and installed self-diagnostic systems.”

Burns continued “As far as training, our technicians worldwide already have more than 200,000 hours of hands-on experience with these aircraft, and we’ve been providing that knowledge to our operators and their maintenance departments.”

More than 150 Gulfstream technicians have completed initial G650 maintenance training, a 25-day course given by FlightSafety International and authorised by the Federal Aviation Administration. More than 90 technicians have completed similar training for the G280. This includes the 20 Gulfstream Field and Airborne Support Team (FAST) members in the United States and Europe, who are now taking supplementary maintenance training given by Gulfstream personnel.