Gulfstream expands European network
Gulfstream is continuing its expansion in Europe by growing its workforce at London Luton Airport, adding to the availability of spare parts across the continent and expanded its Field And Airborne Support Teams.
Gulfstream has also increased its spare parts and materials inventory in the region to $125 million. The inventory covers all models of Gulfstream aircraft, including the new ultra-long-range, ultra-large-cabin G650 and the super mid-size G280. The initial deliveries for both aircraft include European customers.
Another key element of Gulfstream’s customer service in Europe is the mobile repair team unit, which is part of its Field and Airborne Support Teams (FAST). In May 2013, Gulfstream added a sixth member to this select group of maintenance engineers.
“We’re committed to our operators in Europe, whether they’re based there or traveling through the continent on the way to the Middle East, Africa or Asia,” said Mark Burns, president, Gulfstream Product Support. “We continue to invest in enhancing our depth and breadth of services in Europe and continually seek new ways to better support customers.”
Most of Gulfstream’s Europe-based parts and materials – nearly $80 million – are located in Madrid at Corjet Maintenance’s warehouse at Barajas Airport. Gulfstream’s Luton and Madrid facilities can ship parts anywhere in Europe or the Middle East within 24 hours and offer a 24-hour call-in number for customers who need parts support.
Gulfstream also has approximately $17 million in parts positioned at Jet Aviation in Basel.
Gulfstream’s FAST maintenance engineers are based in Switzerland, Paris and Athens. A new FAST maintenance engineer will be based in Kiev.
Gulfstream’s long list of customer resources in Europe also includes two field service representatives in England and one in Russia, Spain and Switzerland, respectively. Gulfstream also has company-authorized service centers at Jet Aviation’s sites in Basel, Geneva and Moscow, and three company-authorized warranty facilities, Altenrhein Aviation in Altenrhein, Switzerland, and Kiev, and Corjet Maintenance in Madrid.