FlightSafety International introduces new customer care program


FlightSafety International launches new customer care program to provide customers with training and access to job opportunities.

FlightSafety International, the aviation safety company, has announced the introduction of its new Customer Care program.

“The Customer Care program exemplifies FlightSafety’s commitment and proven ability to deliver the highest quality training and very best and most complete range of services,” said Bruce Whitman, president & CEO. “We listen and respond to Customer needs in ways that not only meet, but exceed, expectations. All of us with FlightSafety are extremely proud and appreciative of the long lasting relationships we have with our Customers that are more like family.”

Customer care provides benefits offered directly by FlightSafety and other industry leading companies. They include ongoing access to FlightSafety’s Proficiency Protection program that enables Customers to maintain their skills even when they are between jobs by providing pilot and maintenance technician training at no cost. In addition, FlightSafety Customers who are interested in joining the company as instructors will be given priority consideration.

Jet Professionals will help those who become unemployed by offering priority access to job opportunities and the full range of staffing services for full-time and temporary placements. Jet Professionals is a well respected aviation industry leader and the only global company offering a full range of staffing services for full-time and temporary aviation placements, including pilots, flight attendants, technicians and schedulers.

ServiceElements will provide complimentary webinars designed to improve customer service skills and to prepare for job interviews using an interactive facilitator format that enables participants to share knowledge and experiences. ServiceElements has more than 30 years of experience in the aerospace and aviation industry, focusing on organizational development, service culture enhancement, coaching, consulting, change management and other core skills development programs.

All pilots who qualify to receive a FlightSafety ProCard and train under a FlightSafety Full Service agreement are eligible to receive a complimentary life insurance policy. Initial coverage is for $50,000 and increases in $10,000 increments to a maximum of $100,000 as long as the pilot completes a training event every eight months and earns and maintains ProCard Elite status.

FlightSafety Customers will soon benefit from a new self-serve booking system that will enable them to schedule their training and confirm simulator times online. Most will also be able to get their training records immediately upon completion of training and manage their training agreements online. It is scheduled to be available to select Customers in early 2013 with the enhanced records and agreement management functionality to follow shortly.