Embraer have more US authorised service centres
Company has appointed four new EASCs
Embraer’s
commitment to world class customer support is highlighted once again as the
Company expands its network of service centers, incorporates new technologies,
drives efficiencies and refines the ways it communicates with customers.
“We are highly focused on ensuring that our customer support capabilities stay aligned wuth the growing fleet of Embraer business jets around the world,” said Edson Carlos Mallaco, Embraer
Vice President, Customer Support and Services – Executive Jets. “Our customers who operate these world class airplanes deserve world class support, and we continue to introduce new ways to raise the bar on how to provide them with the best services.”
As part of its customer
support enhancement strategy, the company announced four new Embraer authorised
service centres (EASC) for the Phenom jets in North
America. They are Naples Jet Center, Naples, Florida: Mather
Aviation, Hayward, California:
Constant Aviation, Birmingham, Alabama:
West Star Aviation, East Alton,
Illinois.
Embraer now has a global
network of more than 55 owned and authorised service centres. In addition, its
24/7 customer service centre at the company’s headquarters in Sao Jose dos Campos,
Brazil, provides assistance for executive jet customers anywhere in the world,
around the clock.
“There are other great milestones that allow us to better support our customers in need for scheduled maintenance and rescue missions,” says Scott Kalister, vice president – Customer
Support and Services, USA, Canada, Mexico and Caribbean – Executive Jets. “Our EEJSs (Embraer Executive Jet Services) in North America have doubled their experienced technical workforce since January 2011 to answer our customer demands.”
The EEJS FLL Service Center
is now fully capable to support any ANAC (Agência Nacional de Aviação Civil),
the Brazilian agency, registered aircraft including Legacy 600, Legacy 650,
Phenom 100 and Phenom 300, as well as the related engines and components.
“The ANAC certification that we received last September for our Embraer-owned service center in Fort Lauderdale, FL was long awaited, “ continued
Kalister. “Our EEJS MRO service center is now FAA, EASA, and ANAC certified, providing enhanced flexiability to all our customers and we are delighted to be able to extend our 5-star maintenance services to all ANAC registered customers.”
