Embraer expands service centre


Customers will get better support from service centre at manufacturer

Embraer Service CentreEmbraer is continuing to expand the operations of its
factory-owned service centre in Brazil.
Located at the company’s headquarters, in São José dos Campos,
the centre has been operational for two years to service its business jets in Brazil.

The operational expansion plan includes new services
and certifications, a substantial increase in maintenance equipment, and larger
facilities. From September, operators will have dedicated technicians for
remote services in emergency situations, based at Congonhas
Airport in São Paulo. By the end of the year, a mobile
maintenance unit with parts and trained mechanics, will join the current structure. The objective is to
handle operators’ needs away from their home base, AOG (Aircraft on Ground)
situations and minor maintenance issues, thus saving time and travel expense.

“Our focus is to
consistently improve service for the growing number of our executive jets in Latin
America, which is now more than 90 aircraft, most of which are operating in Brazil. For
that reason, we are committed to offer distinctively different services that
exceed customer expectations,” states
Edson Carlos Mallaco, vice president, Customer Support and Services, Embraer Executive Jets.

By December of this year, the service centre will be
certified as an authorised service facility for maintenance of the Rolls-Royce
engines on the Legacy 600 and Legacy 650 aircraft in Brazil.

Embraer plans to broaden the services covered by the
service centre in the region and is analysing the feasibility of a new
service hangar near São Paulo.
The new facility would provide maintenance, hangarage and fixed base operations.

“The expansion of the
facilities, services and capacity at our headquarter-based executive aviation
service centre increases customer convenience,” says Renato Rafael, general manager of the Executive Jets Service
Centre in São José dos Campos.

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