Bombardier introduces initiatives at Montreal meet
Bombardier Customer Services have introduced a series of
parts-related pricing and service initiatives that provide its business
aircraft customers with a market-leading parts offering.
Éric Martel, president, Bombardier Customer Services &
Specialized and Amphibious Aircraft made the announcements to business aircraft
pilots, flight department heads, aircraft technicians and directors of maintenance
who were at the company’s Regional Maintenance & Operations (M&O)
conference in Montréal.
“Parts support is a top priority for us and for our customers. We
have made major strides in improving the availability, quality and pricing of
our parts in the past year, and this will continue to be a main focus in 2012,”
said Martel. “No other OEM is more committed to its customers and has invested
as much time, money, and resources as we have in developing and supporting
high-performance, reliable aircraft.”
The company is extending its price-matching offer permanently on
rotable and consumable parts for its business aircraft customers. This
initiative will reflect the same terms and conditions as the current parts
price matching promotion, launched in April 2011.
Bombardier will also extend the warranty period, from one to two
years, on all spare parts purchased through its worldwide network for business
aircraft as of 1 January 2013.
company introduced a year ago a parts satisfaction guarantees scheme.
Bombardier reimburses shipping and labour charges and waives restocking fees on
defective on arrival (DOA) parts and Bombardier-recommended parts that did not
fix the problem. Bombardier also waives restocking fees on unused replacement
parts ordered for an aircraft-on-ground (AOG) situation.
The parts services team also launched exhaustive initiatives to
reduce the incidence of no fault found (NFF) and DOA parts. Bombardier will
target reducing rates on top 10 NFF parts per business aircraft programme to
less than 25 per cent and drive to reduce overall DOA rates by 20 per cent by
the end of 2012.
These initiatives are part of Bombardier’s larger drive to become
the parts supplier of choice for its Learjet,
Challenger and Global aircraft
In recent months, the company has substantially raised the bar on
its parts availability by investing more than $180 million to put more parts in
more locations worldwide; opening a new parts depot in Hong
Kong; achieving a 99-per cent success rate in delivering parts in
AOG situations; and setting a new record with its PartsExpress flights.
At the same time, Bombardier has continued to expand its
international support network. In 2011, Bombardier opened four new business
aircraft regional support offices (RSOs) in Hong Kong, Sydney,
Singapore and São Paulo. In February,
the company announced that it had chosen Singapore as the location for its
next full-scale company-owned and operated service centre, scheduled to open in
Bombardier also boosted capacity at its service centres in Dallas, Fort Lauderdale, Hartford, Tucson and Wichita to accommodate
unscheduled maintenance and drop-ins around the clock seven days a week.
The Montréal M&O features a programme of more than 60 hours of
technical updates individually tailored to each of Bombardier’s Learjet, Challenger and Global aircraft. There will
alos be operational workshops and hands-on training sessions, helping
Bombardier operators improve the safety, reliability and dispatch availability
of their aircraft. Inspection authorisation (IA) renewal certificates will be
available for some of the sessions.
“Our operators place high value on our M&O conferences, both
for the latest technical information and for the valuable networking
opportunities they provide. Bombardier is committed to a full schedule of
M&O events, guaranteed to enhance the operational and ownership experience
of our customers in different regions of the world,” said Martel.
next regional M&O event will take place in Berlin from 25 to 27 September 2012.