Bombardier Business Aircraft Service Centers extends FAA Diamond Awards winning streak to eight consecutive years


Bombardier Biggin Service Centre

MONTREAL, QUEBEC: (May 2, 2018) – All of Bombardier’s wholly-owned business aircraft service centers in the U.S. have been honoured, once again, with the 2017 Aviation Maintenance Technician (AMT) Diamond Award Certificates of Excellence, presented annually by the U.S. Federal Aviation Administration (FAA) for excellence in aviation maintenance. These awards extend an already impressive winning streak, bringing to eight the number of consecutive years that the five Bombardier U.S.-based service centers, located in Dallas, Fort Lauderdale, Hartford, Tucson and Wichita, have earned Diamond Awards.

The FAA Diamond Awards are presented to organizations who provide every eligible technician on their staff with regulatory, airworthiness and safety awareness training programs within a given year. In 2017, Bombardier’s U.S. service center network tallied more than 75,000 man-hours of training.

“The Diamond Award of Excellence is the industry’s highest honour for aviation maintenance, and we take great pride in the accomplishments and expertise of our AMTs and in our role as an organization in encouraging their development,” said Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft. “These awards are a recognition of Bombardier’s ongoing investment in both its people and in its service offering to ensure that our customers benefit from the very highest standards of safety and service.”

The track record at individual service centers is equally remarkable, with Hartford earning 19 consecutive awards, Wichita 17, Dallas 16 and Fort Lauderdale 10 awards, again all over consecutive years.

As the Bombardier Business Aircraft fleet continues to grow, so does its award-winning service center network with additional Mobile Response Team vehicles worldwide, additional line stations in Europe and new service centers in Tianjin, China and Biggin Hill, London.

The network is equipped to support Learjet, Challenger and Global business aircraft and is connected to Bombardier Business Aircraft’s 24/7 Customer Response Center and world-class customer support team.