Airshare appoints operations vice president
Charter company Airshare has appointed Brian Randow as vice president of Operations and Kate Gruell as senior vice president of Experience.
Randow has worked in director positions for airlines for the past two decades and most recently held the role of vice president of operations for iAero Airways based in North Carolina. In his new role, Randow will be responsible for improving efficiency and ensuring customers receive a flexible and productive experience.
Gruell is former vice president of Global Operations and Guest Experience at hotel brand Marriott, having spent her entire career in the hospitality industry. In her newly created role, Gruell will be responsible for overseeing all aspects of the customer journey, across fractional, whole aircraft management and charter flights. She will also promote Airshare’s “family-oriented culture” to attract and retain talent.
Gruell said: “Airshare has tremendous potential to become even more synonymous with a best-in-class experience for customers and to become even more well regarded as a great place to work.”
Airshare said the additions to the team and the new customer-focused role Gruell is taking on reflect the company’s focus on delivering “the best customer experience in private aviation”.
John Owen, president and CEO, Airshare said: “Since our customer base has grown significantly in the last couple years, it’s critical that we be proactive in maintaining and advancing our industry-leading experience for customers in every solution we offer.”
He added: “Our ability to hire people of their caliber is exciting and demonstrates the bright future ahead of us at Airshare.”
Back in August, Airshare selected Viasat as its connectivity provider for the company’s Bombardier deliveries.