Duncan Aviation Provo is adding Aircraft on Ground road support to its customers.
Jake Keel, lead mechanic for the Provo, Utah, Challenger team, will travel to wherever Duncan Aviation’s customers are AOG and in need of help.
An aircraft is AOG when it has a serious problem that prevents it from flying.
Keel said: “I’m excited to hit the ground running with my new position, assisting Duncan Aviation customers any way I can at any time.”
With eight years of experience as the lead mechanic on the Challenger team, Keel has been attending to Duncan Aviation customers whose aircraft are grounded on a part-time basis.
“We get a lot of calls from customers on weekends, so we’ve developed this dedicated position for Jake so he can help customers in the evenings and on weekends,” added Jason Kinnan, scheduler and PM assistant at the Provo facility.
Keel will cover most of the western United States. He’s already attended to aircraft throughout the Pacific Northwest including Idaho, Washington, Montana and Oregon, and he’s travelled to Salt Lake City, Utah, Las Vegas, Nevada, and California.
Chad Doehring, manager of Airframe Services, said: “Our Provo location is excited to be able to offer a dedicated AOG service to meet the needs of our customers in the western states. Jake’s experience and dedication to AOG events will give a solid foundation to the growth of our Provo AOG response team.”
Duncan Aviation intends to add another airframe mechanic and an avionics tech to the team by the end of 2018.