Bangor International Airport in Maine has become the first airport in North America to install FBO One, a fully integrated on-line aircraft handling and fuel management programme. The new programme should allow for faster turnaround times, greater efficiency for ground handling and a better customer experience.
Bangor International Airport is the closest US entry point to Europe and is one of a small number of airports to own its FBO.
James Canders, assistant airport director at Bangor, says: “With the new programme we will be able to accept airside credit card payments for fuel using hand-held tablets on which the FBO One system is also accessible.”
“This will save pilots the hassle of waiting while we process their payment in the office before returning it to them. This will now be a simple ‘gas and go’ operation,” Canders adds.
FBO One was developed by Amsterdam Software.
“Keeping track of the bigger picture is vital,” says Ries Vriend, Amsterdam Software’s CEO. “One huge benefit of FBO One is the elimination of redundant data capture and data re-entry. The program connects and facilitates the workflow of the FBO customer service representatives, dispatch, ramp staff, the accounting back office and airport management.”
Prior to its installation Bangor’s daily flight programmes were compiled by the dispatch department using a stand-alone tool. These overviews were then distributed by fax and e-mail to the various stakeholders at the airport, such as the FBO’s service representatives and line staff.
The FBO One sytem overcomes a number of problems, such as currency of data, status and location of aircraft especially if the aircraft is parked overnight and is moved.
Now, with FBO One, all flight reservations are kept up to date centrally, providing all stakeholders with quick access and greater efficiency.
When aircraft arrive and remain parked overnight, FBO One tracks their current stand and automatically applies the ramp fees to the invoice, based on the customer’s contract rates and the aircraft type. Invoicing has also been made easier.
Before its installation invoice data had to be re-entered manually, while FBO One invoices are produced automatically and exported to Sungard, the accounting system used by the City of Bangor, which owns and operates the airport. This saves considerable time and eliminates unreliable paper trails.